I need to take medication

If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able to tell you if you need to make any special arrangements. You should also always carry your medication in a correctly labelled container as issued by your […]

Do I need travel insurance?

Adequate travel insurance is a condition of your contract with either Horizon or the supplier in question, as applicable. You must take out a policy of insurance in order to cover you and your fellow travellers against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or […]

Are Visas included?

In general, no Visas are not included with the exception of our holidays to Cuba and Cape Verde.

How do I arrange special assistance?

If special assistance is required, you should notify us at the time of booking. This information will then be passed on to the airline in advance of travel. If you require special assistance but haven’t notified us, please contact us on 01674 678 068 or email cs@@horizon-direct.co.uk

When will I receive my tickets?

The majority of our suppliers now issue e-tickets. Information relating to your booking will be sent to you within 48 hours of the booking being made. There are, however, some exceptions. Some low-cost airlines now require boarding cards to be printed before check-in. At Horizon we prefer to print these for you including any boarding […]

Do I need a passport?

Yes, you need a passport to travel and will be prevented boarding if you do not have one. Some countries will require you to have a valid passport for 6 months after your return date. This does vary from country to country, and we recommend that you check the Foreign and Commonwealth Office (FCO) website […]

What is API

Advance Passenger Information (API) must be provided to the authorities before you travel. This required information includes your passport details and your contact information. Incorrect or incomplete information may result in your journey being delayed, either at check-in or immigration. We cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued […]

How do I cancel my booking?

All cancellation requests must be submitted online via the “My Bookings” section of our website. Unfortunately, we can’t accept cancellations over the phone. If the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations you will benefit from all EU rights applying […]